Cloud Calling Numbers
Business phone numbers with Dollu cloud voice built in - forward to any phone or app, add IVR, recording and softphones, and be up and running in minutes with no hardware and no local carrier.
110+
Countries to choose numbers from
Minutes
From order to first call
2M+
Users connected on our platform
What is Cloud Calling Numbers?
Cloud Calling Numbers combine a Dollu number with our cloud voice platform so a business can be reachable on a professional number without a PBX, SIP trunk or telecom engineer. Pick a local, national, mobile or toll-free number in any of 110+ countries, decide where calls should ring - a mobile, an office phone, the Dollu softphone or mobile app, or a team of any of these - and start taking calls minutes later.
The bundle includes the features small businesses and remote teams actually use: multi-level IVR menus, business-hours and holiday schedules, ring groups and hunt groups, call queues with hold music, voicemail-to-email, call recording with retention controls, call transfer and conferencing, and a desktop softphone and iOS/Android app so staff can make and receive calls on the business number from anywhere. Outbound calls present the business number as caller ID.
Everything is managed from a browser-based admin console designed for non-technical owners and office managers: add a user, change the IVR greeting, re-route calls to a new mobile, pull a call log or listen to a recording without raising a ticket. Numbers can be added or removed as the team grows or moves into new markets, and existing business numbers can be ported in so nothing changes for customers.
Because it runs on the same carrier core that handles billions of wholesale minutes a year, cloud calling numbers get carrier-grade reliability, HD voice on app-to-app calls, and 24×7 support. Plans are priced per user or per number with bundled or metered minutes, and international calls from the app are charged at rates derived from our wholesale routes rather than retail tariffs. When the business outgrows the bundle, the same numbers move seamlessly to Dollu Cloud PBX, UCaaS or Microsoft Teams Direct Routing without porting or downtime.
Inbound number flow: from the caller to your endpoint.
Why choose Dollu for cloud calling numbers.
The advantages of buying from a carrier that owns its network, interconnects and operations - rather than a reseller.
Professional in minutes
A local or toll-free business number with a greeting, menu and voicemail can be live before the end of your coffee - no installation, no contract with a local carrier.
Work from anywhere
Staff answer and make calls on the business number from their mobile app, laptop softphone or any forwarding number, so the team can be distributed and still sound like one company.
Never miss a customer
Ring groups, sequential forwarding, queues and voicemail-to-email make sure every call reaches someone or leaves a message that gets read.
Pay for what you use
Simple per-user or per-number monthly plans with bundled or metered minutes and no capital cost. Add or remove users month to month.
Grows with you
Start with one number and two users, expand to multiple countries and teams, and graduate to full Cloud PBX or UCaaS on the same numbers when you need more.
Capabilities in detail.
Everything included with Cloud Calling Numbers - the platform features, options and controls you get from day one.
- 01
Numbers in 110+ countries
Choose local, national, mobile or toll-free numbers from Dollu inventory, or port your existing business numbers in with our porting desk.
- 02
Flexible call forwarding
Ring one destination or several - mobiles, landlines, softphones, the mobile app - simultaneously or in sequence, with per-destination timeouts and PSTN fallback.
- 03
IVR and schedules
Multi-level menus with text-to-speech or uploaded greetings, business-hours and holiday routing, and department or extension dialling.
- 04
Ring groups and queues
Hunt groups, simultaneous ring, call queues with hold music, position announcements and overflow to voicemail or another group.
- 05
Call recording and voicemail
Record inbound and outbound calls with configurable retention, download or stream from the console; voicemail transcribed and delivered to email.
- 06
Softphone and mobile app
Desktop softphone for Windows and macOS and iOS/Android apps with HD voice, contacts, call history, transfer and presence, all on the business number.
- 07
Outbound calling
Place calls from the app or softphone presenting the business number as CLI, with international calling at Dollu wholesale-derived rates.
- 08
Admin console and reporting
Browser-based management of users, numbers, routing and recordings; call logs, missed-call reports and simple usage dashboards for owners and managers.
How it works.
From first conversation to live traffic - a tracked, engineer-led onboarding with a named owner at every step.
- Step 01
Choose a number
Pick a local, national, mobile or toll-free number in your market from the portal, or ask us to port the number you already advertise.
- Step 02
Set up call flow
Use the guided console to record a greeting, build a menu, add users and decide where calls ring during and outside business hours.
- Step 03
Install the apps
Staff download the mobile app or softphone, sign in and start making and taking calls on the business number immediately.
- Step 04
Adjust as you grow
Add users, numbers and countries from the console at any time; move to Cloud PBX or UCaaS on the same numbers when you need advanced features.
Which number type fits.
Local, national, mobile, toll-free and short code numbers solve different problems - and carry different KYC and activation profiles. Availability by country is on the coverage matrix.
| Dimension | Local / geographic | National | Mobile | Toll-free | Short code |
|---|---|---|---|---|---|
| Typical use | Local presence, contact-centre inbound, outbound caller ID | Country-wide brand number without a city tie | Two-way SMS, WhatsApp and verification, mobile-first markets | Sales and service lines the caller should not pay for | High-volume A2P SMS, OTP and marketing opt-in |
| KYC burden | Low to medium; a local address is required in some countries | Low; company registration is usually enough | Medium to high; enhanced KYC and limited stock | Medium; a local entity in some countries | High; operator and regulator approval per code |
| SMS-capable | In selected countries (for example US, Canada, UK) | Rarely | Yes - two-way | In selected countries (US and Canada toll-free SMS) | Yes - the primary purpose |
| Caller pays? | Yes, at local rate | Yes, at national or geographic rate | Yes, at mobile rate | No - the number holder pays for inbound | Not applicable; inbound SMS charged at the sender’s standard rate |
| Activation time | Same day to a few days after KYC approval | Same day to a few days | Days; stock-dependent | Days; regulator registration in some countries | Weeks; carrier approval per country |
Who uses this and why.
Typical deployments across carriers, enterprises, platforms and contact centres.
Small businesses and start-ups
A professional business number with a menu, voicemail and mobile app from day one, without any office phone system.
Remote and distributed teams
One company number answered by staff in different cities or countries on their own devices, with shared call logs and recordings.
Professional services
Clinics, law firms, accountants and agencies route calls by department, record for compliance and never miss a client call.
Businesses entering new markets
Publish a local number in a new country and answer it from headquarters through the app until a local team is in place.
Field-based trades
Plumbers, electricians and contractors receive calls on the business number wherever they are and get missed-call alerts and voicemail by email.
Technical & commercial specifications.
Key parameters at a glance. Ask us for the full service description and SLA document.
| Numbers | Local, national, mobile, toll-free in 110+ countries; port-in supported |
|---|---|
| Endpoints | Any PSTN number, desktop softphone (Windows/macOS), iOS/Android app |
| Call features | IVR, schedules, ring groups, queues, transfer, conference, voicemail-to-email |
| Recording | Inbound and outbound; configurable retention; download and API access |
| Codecs | Opus and G.722 HD voice on apps; G.711 to PSTN |
| Activation | Minutes for in-stock numbers; portal-guided setup |
| Administration | Browser console; role-based access; call logs and reports |
| Plans | Per-user or per-number monthly; bundled or metered minutes |
| Availability | 99.99% core; 24×7 support |
How Numbers & DIDs are priced.
Numbers carry a per-number monthly rental set by country and type - local, national, mobile or toll-free - plus per-minute inbound usage. A few countries add a one-time setup or regulatory fee, passed through at cost.
We publish the model, not a public rate card - actual rates depend on destination, route class, volume and regulatory cost. See how every Dollu service is priced.
- Rental per number by country and number type
- Inbound usage per minute; toll-free usage by calling origin
- Bulk and committed-inventory discounts
- Porting priced per number or per project
- Free SIP delivery to your endpoint; no channel fees
- Billing
- Rental invoiced monthly in advance, usage in arrears; prepaid or postpaid
- Commitment
- None on standard inventory; committed inventory earns discounts
Numbers in 110+ countries.
Local numbers in 100+ countries, with national, mobile, toll-free and short-code ranges where the numbering plan allows. The countries below have a full guide - KYC, number types and activation times.
- Australia5/5
- Brazil4/5
- Canada3/5
- France5/5
- Germany5/5
- Hong Kong4/5
- India4/5
- Mexico3/5
- Netherlands5/5
- Philippines3/5
- Saudi Arabia4/5
- Singapore4/5
- South Africa5/5
- United Arab Emirates4/5
- United Kingdom5/5
- United States3/5
The figure on each chip is the number of types available out of those listed for the country; the remainder are on request.
Cloud Calling Numbers - your questions answered.
The questions customers and carriers ask us most often before they interconnect. If yours is not here, our team answers within one business day.
Still have a question?
Ask our solutions teamRelated services.
Services customers commonly combine with Cloud Calling Numbers.
Get a business number that works anywhere.
Choose your number and we will have you set up with forwarding, a greeting and the mobile app in your first session.
