Healthcare & Life Sciences
Appointment reminders that cut no-shows, telehealth voice and video APIs, number masking that protects patient privacy and connectivity built for clinical uptime - with GDPR- and HIPAA-aligned controls.
99.99%
Core network availability
110+
Countries with numbers
≤ 15 min
P1 response for clinical links
How Dollu serves healthcare & life sciences.
Hospitals, clinic networks, diagnostic labs, insurers, pharmaceutical companies and health-tech platforms depend on communications that are reliable, private and unobtrusive. A reminder that arrives the evening before a scan, a video consultation that connects on the first attempt, a lab result delivered to a phone number the patient actually controls - these are operational details with clinical consequences. Dollu provides the messaging, voice, video and network layers behind them, on our own carrier infrastructure with 24×7 monitoring and a fifteen-minute P1 response.
Privacy is designed in rather than bolted on. Number masking connects patients, clinicians, home-care nurses and delivery drivers through temporary proxy numbers so personal mobiles are never exposed. Verify and OTP flows confirm identity before a portal or prescription is unlocked. Voice and video sessions are encrypted end to end with SRTP and DTLS, and recordings, transcripts and message logs are stored in the region you choose with retention you define. Our controls are aligned to GDPR, the UK's data-protection regime and HIPAA-style safeguards; we sign data-processing agreements as a matter of course.
Underneath the applications sits connectivity that clinical systems can rely on. We link hospitals, satellite clinics, imaging centres and administrative offices with MPLS, SD-WAN and managed Wi-Fi, provide dedicated internet with QoS for telehealth and PACS traffic, and back it with cloud backup and disaster recovery so electronic health records and imaging archives survive a site outage. Zero-trust access and managed detection and response protect the estate from the ransomware campaigns that increasingly target healthcare.
What keeps communications and network teams up at night.
No-shows and missed follow-ups
Every empty appointment slot is lost capacity and a delayed diagnosis. Reminder programmes fail when messages arrive late, come from unrecognised sender IDs or cannot be answered, and manual phone confirmations do not scale across a network of clinics.
Patient privacy on every channel
Home-visit nurses, ambulance crews, pharmacies and telehealth clinicians all need to reach patients, but neither party should have to reveal a personal number. Regulators expect access controls, encryption and audit trails on every message and call.
Telehealth that feels like a consultation
Video visits must connect in seconds, survive patchy mobile networks and work in a browser without downloads. Clinicians will not adopt tools that drop calls, and patients in rural areas need audio fallback when bandwidth collapses.
Clinical systems that cannot go dark
EHR, PACS, laboratory and pharmacy systems span multiple sites and clouds. A single circuit failure or ransomware event can halt admissions, so links, backups and security controls need to be designed and tested against real outages.
How we solve them.
Each solution maps to specific Dollu services - click through for full detail, specifications and FAQs.
Reminders and patient notifications
Two-way SMS, WhatsApp and RCS reminders with confirm-or-reschedule replies, voice reminders through IVR for patients who prefer a call, and API integration with your EHR or scheduling system so campaigns run automatically.
Telehealth voice and video
WebRTC video and voice APIs with adaptive bitrate, PSTN dial-in fallback, waiting rooms, recording controls and identity verification - embedded in your patient portal or app rather than a third-party consumer tool.
Privacy-preserving communications
Number masking with proxy numbers in 100+ countries for care teams and logistics partners, OTP and verify flows for portal and prescription access, and local numbers so patients see a familiar caller ID.
Secure clinical connectivity
MPLS and SD-WAN between hospitals, clinics and clouds with QoS for imaging and video, managed LAN and Wi-Fi for wards and campuses, and zero-trust access for clinicians, contractors and medical-device vendors.
Continuity and recovery
Backup and disaster recovery for EHR and imaging archives with tested RPO and RTO, hybrid-cloud hosting close to your sites, and 24×7 managed detection and response tuned to healthcare threat patterns.
20–35%
Reduction in no-shows with two-way reminders
< 1 s
Typical WebRTC session set-up time
100%
Personal numbers hidden behind masking
≤ 15 min
P1 response on clinical connectivity
Most used by healthcare & life sciences customers.
- messaging
A2P SMS (Enterprise Messaging)
A2P SMS for OTPs, alerts and promotions over 800+ direct operator routes, with sender ID registration, DLT/10DLC compliance, SMPP/HTTP APIs and a campaign portal.
- cpaas
Video & WebRTC API
In-app voice and video calling with WebRTC SDKs for web, iOS and Android: 1:1 and group rooms, screen share, recording, PSTN dial-in/out and global TURN infrastructure.
- numbers
Number Masking & Call Privacy
Anonymised calling and messaging between two parties via proxy numbers: session-based, API-driven, with recording and analytics for marketplaces and delivery apps.
- connectivity
Managed SD-WAN
Vendor-agnostic managed SD-WAN over MPLS, internet and 5G with application-aware steering, zero-touch provisioning, central orchestration and SASE security.
- cloud
Cloud Backup & Disaster Recovery
BaaS and DRaaS with RPO/RTO tiers from seconds to hours, immutable air-gapped backups, replication across Dollu regions, automated runbooks and scheduled DR testing.
- security
SASE, SSE & Zero Trust Network Access
SASE and SSE delivered at Dollu PoPs: ZTNA replacing VPN, secure web gateway, CASB and FWaaS with identity integration and SD-WAN convergence for access from anywhere.
Healthcare & Life Sciences - common questions.
The questions customers and carriers ask us most often before they interconnect. If yours is not here, our team answers within one business day.
Still have a question?
Ask our solutions teamAlso serving.
- Banking & Financial Services
Carrier-grade OTP messaging, secure contact-centre voice and private connectivity for banks, insurers, NBFCs and fintechs - built for regulated traffic, audited networks and zero tolerance for downtime.
- Contact Centres & BPO
CLI-guaranteed outbound termination, inbound toll-free and DIDs in 100+ countries and a CCaaS stack that scales from 20 seats to 20,000 - for operators who live by answer rates and cost per minute.
- Carriers, MNOs & MVNOs
Wholesale voice and SMS, bilateral interconnection, roaming and signalling, A2P monetisation and number hosting - from a carrier that operates 600+ direct interconnects and 800+ SMS operator connections.
- E-commerce & Retail
Order OTPs and shipping notifications at peak-season scale, WhatsApp and RCS engagement, delivery number masking, omnichannel support and store connectivity - one carrier across the whole customer journey.
- Travel, Hospitality & Logistics
Booking and gate-change alerts in any country, local numbers for every property and hub, IoT SIMs and fleet tracking across borders, and a contact centre that follows the sun.
- Media, Broadcast & Gaming
Contribution and distribution circuits for broadcasters, CDN and live-event connectivity, a low-latency 1.4 Tbps backbone, DDoS protection for game servers and voice and chat APIs for in-game communities.
- SaaS, ISVs & Startups
Voice, SMS, verify and video APIs on a carrier's own network, numbers in 110+ countries, white-label reselling and usage-based pricing - from your first sandbox call to your first hundred million.
Let’s talk about healthcare & life sciences.
Speak to a specialist who has deployed these solutions in your sector. We will bring reference architectures and a commercial model to the first call.
