E-commerce & Retail
Order OTPs and shipping notifications at peak-season scale, WhatsApp and RCS engagement, delivery number masking, omnichannel support and store connectivity - one carrier across the whole customer journey.
800+
SMS operator connections
100+
Countries with local numbers
1.4 Tbps
Backbone capacity
How Dollu serves e-commerce & retail.
From checkout to doorstep, retail runs on small, time-sensitive messages: the OTP that confirms a card, the alert that the parcel is out for delivery, the WhatsApp thread where a customer swaps a size. Dollu carries those messages over 800+ direct operator connections with delivery receipts and latency you can watch in real time, and it does so at the volumes marketplaces and D2C brands see during festive sales, flash events and month-end promotions. Capacity is reserved ahead of your peak, not negotiated during it.
We also close the loop on customer contact. Number masking connects shoppers and delivery riders through temporary numbers so personal mobiles are never shared and disputes are logged. WhatsApp Business and RCS carry catalogues, order updates and support in the channel customers already use, with fallback to SMS when a handset or market does not support rich messaging. Behind that sits an omnichannel contact centre with toll-free and local numbers in 100+ countries, IVR and conversational AI that deflects the routine order-status questions and routes the rest to agents.
Physical retail gets the same attention. Stores, dark stores, fulfilment centres and head offices connect over SD-WAN with dual-carrier underlay, managed Wi-Fi for tills, scanners and guest access, and dedicated internet with DDoS protection in front of your storefront and payment APIs. One portal, one invoice and one NOC cover messaging, voice, numbers and network, so your operations team is not chasing five vendors on the busiest weekend of the year.
What keeps communications and network teams up at night.
Peak-season traffic spikes
Festive sales and flash events multiply order volume tenfold in hours. Messaging providers that throttle, queue or drop OTPs under load turn your busiest day into your worst customer-experience day, and the failures never show up until the complaints do.
Checkout OTP friction and fraud
Slow or undelivered payment OTPs abandon carts, while account-takeover attacks probe login and reset flows with automated requests. Retailers need fast, direct-route delivery paired with velocity controls and alternate channels when SMS is filtered.
Deliveries expose customer numbers
Riders and couriers need to reach buyers, but sharing real mobile numbers invites misuse and complaints. Marketplaces also need a record of who called whom when a delivery is disputed, without recording personal identifiers.
Stores, warehouses and cloud tills
Point-of-sale, inventory and payment systems now live in the cloud, so a store with a broken broadband line cannot trade. Retail networks need resilient, centrally managed connectivity that a store manager never has to think about.
How we solve them.
Each solution maps to specific Dollu services - click through for full detail, specifications and FAQs.
Transactional messaging at scale
OTP, order, payment and shipping notifications over direct operator routes with reserved peak capacity, DLT and sender-ID registration handled by us, transactional email through the same API family and delivery analytics per template.
Conversational commerce on WhatsApp and RCS
Verified WhatsApp Business and RCS sender profiles, catalogue and carousel templates, two-way order updates and returns flows, chatbot handling of routine questions and seamless hand-off to agents when a human is needed.
Delivery and marketplace number masking
Temporary proxy numbers for rider-to-buyer and seller-to-buyer calls in 100+ countries, session expiry tied to delivery status, call and SMS logs for dispute resolution and local caller IDs that customers actually answer.
Omnichannel customer care
Cloud contact centre unifying voice, chat, WhatsApp, email and social in one agent desktop, toll-free and local numbers in every market you sell into, and cloud PBX for head-office and store telephony.
Store and warehouse connectivity
SD-WAN with fibre, broadband and LTE/5G underlay for stores and fulfilment centres, managed LAN and Wi-Fi for tills, scanners and shoppers, dedicated internet for the storefront and DDoS scrubbing for payment APIs.
10×
Burst headroom above baseline for sale events
3–5 s
Typical OTP delivery on direct routes
25%
Fewer where-is-my-order contacts with proactive alerts
0
Customer numbers exposed to couriers with masking
Most used by e-commerce & retail customers.
- messaging
OTP & Verification Messaging
High-priority OTP and verification messaging with sub-3-second delivery, failover to voice OTP and flash call, AIT/fraud protection and end-to-end conversion tracking.
- messaging
RCS & WhatsApp Business Messaging
RCS Business Messaging and WhatsApp Business API on one platform: verified senders, template approvals, chatbots, rich media, MMS and automatic SMS fallback.
- numbers
Number Masking & Call Privacy
Anonymised calling and messaging between two parties via proxy numbers: session-based, API-driven, with recording and analytics for marketplaces and delivery apps.
- unified communications
Cloud Contact Centre (CCaaS)
Cloud contact centre with omnichannel routing across voice, chat, email, WhatsApp and social, plus skills-based routing, IVR, dialler, WFM, QM and CRM integrations.
- connectivity
Managed SD-WAN
Vendor-agnostic managed SD-WAN over MPLS, internet and 5G with application-aware steering, zero-touch provisioning, central orchestration and SASE security.
- messaging
A2P SMS (Enterprise Messaging)
A2P SMS for OTPs, alerts and promotions over 800+ direct operator routes, with sender ID registration, DLT/10DLC compliance, SMPP/HTTP APIs and a campaign portal.
E-commerce & Retail - common questions.
The questions customers and carriers ask us most often before they interconnect. If yours is not here, our team answers within one business day.
Still have a question?
Ask our solutions teamAlso serving.
- Banking & Financial Services
Carrier-grade OTP messaging, secure contact-centre voice and private connectivity for banks, insurers, NBFCs and fintechs - built for regulated traffic, audited networks and zero tolerance for downtime.
- Contact Centres & BPO
CLI-guaranteed outbound termination, inbound toll-free and DIDs in 100+ countries and a CCaaS stack that scales from 20 seats to 20,000 - for operators who live by answer rates and cost per minute.
- Carriers, MNOs & MVNOs
Wholesale voice and SMS, bilateral interconnection, roaming and signalling, A2P monetisation and number hosting - from a carrier that operates 600+ direct interconnects and 800+ SMS operator connections.
- Healthcare & Life Sciences
Appointment reminders that cut no-shows, telehealth voice and video APIs, number masking that protects patient privacy and connectivity built for clinical uptime - with GDPR- and HIPAA-aligned controls.
- Travel, Hospitality & Logistics
Booking and gate-change alerts in any country, local numbers for every property and hub, IoT SIMs and fleet tracking across borders, and a contact centre that follows the sun.
- Media, Broadcast & Gaming
Contribution and distribution circuits for broadcasters, CDN and live-event connectivity, a low-latency 1.4 Tbps backbone, DDoS protection for game servers and voice and chat APIs for in-game communities.
- SaaS, ISVs & Startups
Voice, SMS, verify and video APIs on a carrier's own network, numbers in 110+ countries, white-label reselling and usage-based pricing - from your first sandbox call to your first hundred million.
Let’s talk about e-commerce & retail.
Speak to a specialist who has deployed these solutions in your sector. We will bring reference architectures and a commercial model to the first call.
