Specification sheet · Unified Communications & Contact Centre
Unified Communications as a Service (UCaaS)
Calling, meetings, messaging and presence in one application, backed by Dollu’s global voice network - with calling plans in 110+ countries and native integrations with Microsoft 365, Google Workspace and your CRM.
One app for calling, meetings, messaging and presence, with Microsoft 365, Google Workspace and CRM integrations and calling plans in 110+ countries.
- Countries, calling plans
- 110+
- Platform availability
- 99.99%
- NOC and support
- 24×7
At a glance
- Calling, video meetings, chat and presence in one desktop/mobile app
- Calling plans and local numbers in 110+ countries
- Microsoft 365, Google Workspace, Teams and Slack integrations
- CRM click-to-dial and logging: Salesforce, HubSpot, Zoho, Dynamics
- SSO via Entra ID, Google or SAML 2.0; SCIM user provisioning
- Single admin portal with role-based access and audit log
- Per-call MOS, jitter and packet-loss analytics
- ISO 27001, SOC 2, GDPR; EU/UK/India/Singapore data residency
Typical use cases
- 01Distributed enterprises
- 02Sales and customer-facing teams
- 03IT teams and managed service providers
- 04Education
- 05Consultancies and agencies
Technical & commercial specifications
| Clients | Windows, macOS, iOS, Android, browser (WebRTC); SIP desk phones |
|---|---|
| Calling | PSTN in 110+ countries; local, mobile, toll-free numbers; porting |
| Meetings | Up to 250 participants; webinar mode; recording, transcript, captions |
| Messaging | Channels, DMs, threads, files, guest access; retention policies |
| Identity | SSO via Entra ID, Google, SAML 2.0; MFA; SCIM provisioning |
| Integrations | Microsoft 365, Google Workspace, Teams, Slack, Salesforce, HubSpot, Zoho, Dynamics, Zendesk |
| Security | TLS 1.2+, SRTP, encrypted storage; ISO 27001, SOC 2, GDPR |
| Data residency | EU, UK, India, Singapore; US on request |
| Availability | 99.99% platform SLA; geo-redundant across Dollu PoPs |
| Support | 24×7 NOC; P1 response ≤ 15 min; named account manager |
Talk to Dollu about UCaaS
Send us your destinations, volumes, sites or use case and we will return a proposal, pricing and a technical plan within one business day. Test credentials and the full service description and SLA document are available on request.
- Sales
- [email protected]
- Phone
- +91 777-500-2222
- Web
- dollu.com
- NOC
- [email protected] · 24×7
Dollu Ltd · 2403A, Iconic Corenthum, Sector 62, Noida 201301, India. This sheet summarises the standard service; specifications may vary by country and are confirmed in the service order.
Online version: https://dollu.com/services/unified-communications/ucaas
Contact: https://dollu.com/contact?service=ucaas