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Specification sheet · Unified Communications & Contact Centre

Dollu Ltd

dollu.com

[email protected]

+91 777-500-2222

Omnichannel Customer Engagement

Design customer journeys once and run them across SMS, WhatsApp, RCS, email, voice, push and in-app - with campaign management, marketing automation, a customer data layer and consent built in, on Dollu’s own messaging network.

Journeys across SMS, WhatsApp, RCS, email, voice, push and in-app, with campaign management, marketing automation, customer data and consent on one platform.

SMS operator connections
800+
Channels, one platform
7
Countries reached
110+

At a glance

  • SMS, WhatsApp, RCS, email, voice, push and in-app from one canvas
  • Visual journey builder with triggers, waits, fallbacks and goals
  • Campaigns with segmentation, A/B testing and send-time optimisation
  • Unified customer profiles with identity resolution
  • Consent captured per channel and purpose; GDPR, TCPA, TRAI, DLT
  • Frequency capping and operator-aware throttling across channels
  • Cross-channel attribution and conversion analytics
  • REST APIs and webhooks for every trigger and outcome

Typical use cases

  • 01Retail and e-commerce
  • 02Banking and fintech
  • 03Travel and events
  • 04Media and subscriptions
  • 05Appointment-based services

Technical & commercial specifications

ChannelsSMS, WhatsApp Business, RCS, email, voice, mobile push, in-app
Reach800+ SMS operator connections; numbers and sender IDs in 110+ countries
Journey builderVisual canvas; event, segment, schedule, inbound triggers; fallback rules
DataProfile unification, identity resolution, real-time segments, computed traits
ConsentPer channel and purpose; double opt-in; STOP/START; audit export
ComplianceGDPR, TCPA, TRAI DLT, 10DLC, CAN-SPAM; ISO 27001, SOC 2
IntegrationsSalesforce, HubSpot, Shopify, Zendesk, Segment, BigQuery, Snowflake; REST API, webhooks
ThroughputMillions of messages per hour with per-route and per-journey throttles
PricingPlatform fee by profile volume plus per-message and per-minute channel rates
Support24×7 NOC; CX consultant during onboarding; named account manager

Talk to Dollu about Omnichannel Engagement

Send us your destinations, volumes, sites or use case and we will return a proposal, pricing and a technical plan within one business day. Test credentials and the full service description and SLA document are available on request.

Contact sales online
Sales
[email protected]
Phone
+91 777-500-2222
Web
dollu.com
NOC
[email protected] · 24×7

Dollu Ltd · 2403A, Iconic Corenthum, Sector 62, Noida 201301, India. This sheet summarises the standard service; specifications may vary by country and are confirmed in the service order.

Online version: https://dollu.com/services/unified-communications/omnichannel-engagement