Specification sheet · Unified Communications & Contact Centre
Microsoft Teams Direct Routing & Operator Connect
Bring PSTN calling into Microsoft Teams through Dollu’s certified SBCs or Operator Connect - numbers in 110+ countries, migration from Calling Plans, compliance recording, and Zoom Phone BYOC on the same trunks.
PSTN calling in Microsoft Teams via certified-SBC Direct Routing or Operator Connect, with numbers in 110+ countries, compliance recording and Zoom Phone BYOC.
- Countries with numbers
- 110+
- Voice core availability
- 99.99%
- Carrier interconnects
- 600+
At a glance
- Direct Routing on Microsoft-certified SBCs, fully managed by Dollu
- Operator Connect: order and assign numbers in the Teams admin centre
- Local, mobile and toll-free numbers in 110+ countries; porting
- Migration from Calling Plans, legacy PBX or another provider
- Compliance recording for MiFID II, FCA, SEBI and internal policy
- Emergency calling and dynamic location routing where mandated
- Zoom Phone BYOC and hybrid PBX coexistence on the same SBCs
- Geo-redundant SBC pairs; 99.99% availability; 24×7 NOC
Typical use cases
- 01Multinationals standardising on Teams
- 02Regulated financial services
- 03PBX consolidation programmes
- 04MSPs and Microsoft partners
- 05Zoom Phone and mixed-platform estates
Technical & commercial specifications
| Models | Direct Routing (certified SBC), Operator Connect, Zoom Phone BYOC, Webex Calling |
|---|---|
| SBC locations | Geo-redundant pairs at London, Frankfurt, Amsterdam, Ashburn, Mumbai, Singapore |
| Signalling and media | SIP over TLS 1.2+; SRTP; SILK, G.722, G.711, Opus; media bypass supported |
| Numbers | Local, national, mobile, toll-free in 110+ countries; porting managed |
| Emergency calling | Per-country routing; dynamic location in Teams where mandated; E911 in US |
| Recording | Certified compliance recording partners via SIPREC or Teams recording API |
| Licensing | Teams Phone Standard or E5; no Microsoft Calling Plan required |
| Capacity | 5 to 20,000+ users per tenant; pooled concurrent channels |
| Availability | 99.99% voice core SLA; SBC failover across PoPs |
| Support | 24×7 NOC; P1 response ≤ 15 min; named account manager |
Talk to Dollu about Teams Direct Routing
Send us your destinations, volumes, sites or use case and we will return a proposal, pricing and a technical plan within one business day. Test credentials and the full service description and SLA document are available on request.
- Sales
- [email protected]
- Phone
- +91 777-500-2222
- Web
- dollu.com
- NOC
- [email protected] · 24×7
Dollu Ltd · 2403A, Iconic Corenthum, Sector 62, Noida 201301, India. This sheet summarises the standard service; specifications may vary by country and are confirmed in the service order.
Online version: https://dollu.com/services/unified-communications/microsoft-teams-direct-routing
Contact: https://dollu.com/contact?service=microsoft-teams-direct-routing