Specification sheet · Unified Communications & Contact Centre
IVR & Conversational AI
From touch-tone menus to voice bots that understand intent - a visual IVR builder, speech recognition and NLU in 30+ languages, LLM-based agents with guardrails, and clean hand-off to a human when it matters.
Visual IVR builder, speech recognition and NLU voice bots in 30+ languages, LLM-based agents with guardrails and warm hand-off to humans for self-service that works.
- Languages, speech and NLU
- 30+
- Visual IVR builder
- No-code
- Automated self-service
- 24×7
At a glance
- Drag-and-drop IVR builder with versioning and instant rollback
- Speech recognition and neural TTS in 30+ languages and dialects
- NLU voice bots trained on your call data; mixed-language support
- LLM agents with grounding, tool permissions and PII redaction
- API, webhook and database look-ups inside any flow
- Warm hand-off with transcript, intent and sentiment attached
- Works with Dollu CCaaS, any SIP contact centre or Teams
- Containment, intent and drop-off analytics; monthly design reviews
Typical use cases
- 01Banking and insurance
- 02Telecom operators
- 03Healthcare providers
- 04Logistics and e-commerce
- 05Government and public services
Technical & commercial specifications
| Languages | 30+ for ASR, NLU and TTS, including Hindi, Hinglish, Arabic, Bahasa, major European languages |
|---|---|
| Builder | No-code visual designer; versioning, approvals, rollback; sandbox and test-call mode |
| AI | Custom NLU models; LLM agents with grounding, tool scopes, validation, redaction |
| Integrations | REST/SOAP, webhooks, database; Salesforce, Dynamics, Zendesk, ServiceNow, SAP connectors |
| Telephony | SIP trunk, Dollu CCaaS, Teams or PBX front-end; inbound numbers in 110+ countries |
| Hand-off | Warm transfer with transcript, intent, data and sentiment via SIP headers, screen-pop or API |
| Compliance | PII redaction, PCI payment steps, GDPR retention, regional data storage |
| Availability | 99.99% platform SLA; geo-redundant across Dollu PoPs |
| Pricing | Per minute or per completed interaction, plus design and build services |
| Support | 24×7 NOC; conversation designer; monthly optimisation reviews |
Talk to Dollu about IVR & Voice AI
Send us your destinations, volumes, sites or use case and we will return a proposal, pricing and a technical plan within one business day. Test credentials and the full service description and SLA document are available on request.
- Sales
- [email protected]
- Phone
- +91 777-500-2222
- Web
- dollu.com
- NOC
- [email protected] · 24×7
Dollu Ltd · 2403A, Iconic Corenthum, Sector 62, Noida 201301, India. This sheet summarises the standard service; specifications may vary by country and are confirmed in the service order.
Online version: https://dollu.com/services/unified-communications/ivr-conversational-ai
Contact: https://dollu.com/contact?service=ivr-conversational-ai