The Dollu client portal is launching.
Self-service tickets, live incident status, CDRs, invoices, number and trunk management and usage dashboards are on their way. Until the portal opens, everything below is handled by real people - and usually faster than a form.
Raise or track a ticket
Email [email protected] - every message is auto-acknowledged with a ticket ID within minutes. For P1 or P2 incidents call the NOC.
[email protected]24 × 7 NOC
+91 777-500-2222 (choose the NOC option) or [email protected]. Engineer-staffed around the clock; P1 response within 15 minutes.
[email protected]CDRs, invoices and reports
Ask your account manager or support for CDR exports (CSV or SFTP), invoices, QoS reports and usage summaries. Scheduled SFTP delivery can be set up on request.
Request CDRs or reportsNumbers, trunks and users
Order or port numbers, change trunk settings, update contacts and notification preferences through your named account manager or the support desk.
Contact your account manager
Want to know when the portal opens?
Existing customers will be invited by email as accounts are migrated. If you would like early access or have a workflow the portal must support, tell your account manager or the support desk.